Due to the popularity of Patagonia, we recommend booking your trip 4 months in advance during the peak travel months (Dec-Feb). If you want to travel in November or March we recommend booking travel 2 months in advance.

Your guide will meet you at the airport upon arrival. Typically he/she will take you to Puerto Natales, which is about a 3-hour drive from Punta Arenas. Depending on what time your plane arrives, you will have the entire day or just a few hours to explore or rest-up in the small town of Puerto Natales. Your guide will leave you at your hotel and meet you shortly after dinner to discuss trip details, answer questions, and make sure that you have all the appropriate gear for the next few days (the hotel will allow you to leave any unnecessary luggage with them).

Most of the time, there is no way to know what to expect. What you need to know is that it is fast changing and one can witness the wind, sun, rain and snow all in a matter of hours while in the park. However, in the cities it is slightly more predictable, normally www.weather.com and www.undergroundweather.com are correct.

During the trek you need to have a backpack (renting a backpack is possible) with just enough room to carry your clothes, toiletries, and sleeping bag (during W trips, renting a sleeping bag is also possible). Shared equipment like tents, stoves, pots, and food will be brought and transferred by our staff.

Personal equipment and clothing should be chosen to allow comfort while hiking. Select clothes to keep you dry in the rain, protected from the wind, and cool enough for warmer moments. It is essential that you are prepared to experience all four seasons in one day.

It is very important that every visitor has international insurance against accidents. Make sure you have arranged for this insurance before paying for the trip. It is worth considering that some aspects of nature are unpredictable and that we must be prepared for any inconvenient circumstances.

Three meals a day during your program are included. We do not include drinks while in cities or snacks during the day. When staying in cities we will eat in restaurants, however during the days we are in the wilderness your guide will prepare your food. Food is purchased at local stores to ensure fresh produce. We pick your meals according to the preference sheet you fill out on the "Reserve a Trip" page. Food can include, but is not limited to, assorted vegetables, beef, chicken and fish. We will also provide energy rich carbohydrates like pasta, rice, or potatoes. To top things off and excite your taste buds we also bring some of the following: wine, beer, cookies, cheese, crackers, and fruits.  Your meals are carried and, most of the time, prepared by your guide.

• Trekking, kayak, or mountain guides (depending on the excursion you choose)
• National Park Guide (these are for day trips to Torres del Paine and Perito Moreno)
• Three meals a day while visiting cities and national parks during your trip
• Entrance fees to National Parks
• All of the transportation during the excursions listed in your program (personal transportation during free time are not included)
• All navigation during the program
• All lodging in the city and campsites during your trip

Although we do our very best to adhere to the schedule listed above, this itinerary is subject to change for numerous reasons beyond our control including weather and terrain conditions.

At the time we receive written notice that you must cancel your trip, the following fees will apply to your deposit (all dates are from departure date):

Regular Departures

From time of reservation until 90 days prior to departure -$100 USD

89 to 60 days prior to departure - $200 USD

59 to 30 days prior to departure - 50% of deposit USD

29 days or less prior to departure - 100% of deposit USD

Private Adventures, Custom Adventures & Special Departures

From time of reservation until 90 days prior to departure -15% of deposit

89 to 60 days prior to departure -50% of deposit USD

59 days or less prior to departure -100% of deposit USD

Please Note: No partial refunds will be given for unused hotel rooms, meals, sightseeing trips, or trek arrangements for any reason whatsoever. Program Costs are quoted as a package and refunds are not given for services not used. (Note—Extra hotel nights cancelled within 60 days of departure are subject to 100% of the hotel cost or $35, whichever is greater.)

• 1st - Fill out the client information form and read the terms and conditions on the Reserve a Trip page
• 2nd - Make the deposit payment (40% of total trip cost) on PayPal with credit card or with a SWIFT transfer
• 3rd - Upon arrival, pay the balance amount (60%) in cash or traveler check