Terms and Conditions Agreement
This document outlines the Terms and Conditions governing your relationship with Dittmar Adventures (DA). By booking a trip with us, you agree to these terms, which apply to all participants listed in your reservation. This agreement forms the complete understanding between you, the Participant, and Dittmar Adventures.
Acceptance of Terms
By submitting a booking form and signing this agreement, you confirm your acceptance of these Terms and Conditions. Additionally, you certify that all participants in your booking have been informed of and agree to abide by these terms.
Booking and Reservations
How to Reserve Your Adventure
Secure your adventure in Patagonia by contacting us via email. Whether you’re exploring Torres del Paine, El Chaltén, El Calafate, or the Carretera Austral, your reservation is confirmed only after we receive the required deposit.
Deposit and Payment Policy
- A 20% deposit per person (or another agreed amount) is required to confirm your booking.
- Final payment is due 70 days before your trip’s start date.
- Reservations made within 70 days of departure require full payment upfront.
Payment Methods: We accept credit cards, wire transfers, checks, and cash. Bookings paid by check or wire transfer will be confirmed once the funds are cleared.
Cancellation and Refund Policy
Cancellation by the Participant
To cancel your booking, you must submit a written request to our Finance Department. The following cancellation fees apply:
- From booking to 70 days before departure: 20% of the total trip price is non-refundable.
- 70–46 days before departure: 50% of the total trip price is non-refundable.
- 45 days or less before departure: 100% of the total trip price is non-refundable.
Important: No refunds are provided for unused portions of the tour after the trip begins, including early departures or removal from the tour. We strongly recommend purchasing travel insurance for protection against cancellations and interruptions.
Making Changes to Your Booking
Modification Requests
If you wish to adjust your tour dates or itinerary, change fees may apply. Any third-party fees, such as hotel charges, will also be included.
Adding services or activities within 35 days of your departure incurs a 10% service fee on top of their cost.
Tour Changes or Cancellations by Dittmar Adventures
Modifications by DA
We reserve the right to modify or cancel tours for reasons including safety, unforeseen circumstances, or external factors like weather, strikes, or supplier issues. In such cases:
- Significant changes will be communicated promptly.
- Alternatives will be offered where possible.
If we cancel a tour, you will receive a full refund minus non-refundable deposits, which constitutes full settlement.
Additional Participant Responsibilities
Travel Insurance
We highly recommend purchasing travel insurance covering:
- Trip cancellations and interruptions
- Medical emergencies
- Baggage loss
Travel Documents
It is your responsibility to ensure all travel documents, including passports and visas, are valid. Passports must remain valid for at least six months beyond your return date. DA is not liable for documentation errors or omissions.
Health and Physical Fitness
Our tours often involve physical activity. You must inform us of any health conditions, dietary restrictions, or special requirements during booking. DA reserves the right to decline or remove participants unable to meet physical demands.
Guidelines for Your Adventure
Tour Start Times and Local Laws
Participants must adhere to the provided itinerary and respect local customs and laws. Late arrivals, missed connections, or failure to comply with guidelines are not the responsibility of DA.
Submitting Complaints
If an issue arises during your tour, notify DA or your guide immediately for resolution. Complaints must be submitted in writing within two weeks of the tour’s conclusion.
Sustainability and Media Use
Commitment to Sustainability
At Dittmar Adventures, we are dedicated to preserving Patagonia’s pristine landscapes. By educating travelers on environmental stewardship, we strive to inspire responsible tourism that protects natural spaces for future generations.
Use of Photos and Videos
By participating, you consent to DA using photos or videos taken during the tour for promotional purposes. To opt out, you must notify us in writing before the tour begins.
Legal and Liability Information
Force Majeure Policy
Events beyond our control, such as natural disasters, political unrest, or government actions, may necessitate changes to your itinerary. Under these conditions, DA may modify or cancel tours without liability.
Limitation of Liability
DA’s liability is limited to the cost of the tour. We are not responsible for indirect, incidental, or consequential damages.
Governing Law
These Terms and Conditions are governed by the laws of Santiago, Chile, and any disputes will be resolved in Santiago courts.
Updates to Terms and Conditions
Dittmar Adventures reserves the right to update these Terms and Conditions at any time. The most recent version is always available on our website.
